Helping a Mid-Market Carrier Navigate a Critical Back-Office Transition
Customer Overview
A mid-market carrier was navigating increasing technology complexity across operations and finance. Leadership needed experienced guidance to support a critical systems transition while keeping day-to-day freight operations running smoothly.
The Challenge
As the business evolved, managing data across operational and financial systems became more difficult. The company was implementing a new general ledger platform with a significant change to their account structure. Support was required to change the sources/inputs of data from the Transportation Management System (TMS) and build out the integration to the new accounting system to ensure financial data flowed into the new account structure accurately where reported financial results aligned with real-world operations.
The internal team required specialized expertise to interpret workflows, build out the integration and configure reporting correctly while avoiding disruption to dispatch, accounting, and operational processes during the transition.
The GLCS Approach
GLCS worked alongside leadership and operational stakeholders to understand how information flowed through the business — not just how the software functioned.
Support included:
Translating operational data from the TMS into financial-ready reporting
Aligning back-office workflows with the new general ledger system
Providing integration guidance and technical expertise during implementation
Delivering responsive support from transportation industry specialists familiar with asset-based operations
Consistent communication and rapid response times helped reduce uncertainty during a complex change initiative.
The Results
Successful transition to a new financial platform
Improved alignment between operational and accounting data
Reduced internal strain during a major systems change
Greater confidence in reporting and technology decision-making
The project demonstrated the value of combining transportation industry experience with deep technical expertise to solve operational challenges effectively.
Planning a system transition or struggling to align your TMS and back office?
GLCS helps transportation companies implement, integrate, and optimize technology so operations and systems work the way they should.