From Cloud Migration to Daily Support: IT Support Built for Trucking
How Sully Transport gained a dependable IT partner that understands trucking, supports daily operations, and helps keep freight moving.
customer Overview
Sully Transport is a family-owned trucking company specializing in the transportation of hazardous bulk liquids.
As the business grew, so did its reliance on industry-specific technology. Dalton Hay, Logistics Coordinator and in-house IT support, plays a key role in keeping day-to-day operations moving while also helping manage internal technology needs.
Like many growing carriers, IT was not a standalone role. It was something handled alongside everything else.
And as systems became more complex, that approach became harder to manage.
The Challenge
For Sully Transport, technology plays a critical role in keeping operations moving safely and efficiently.
But as the business evolved, IT support did not keep pace.
Their previous managed IT provider lacked trucking experience. Early on, that worked. Over time, it became a constraint.
Sully needed support for more than basic computer issues. They needed a partner who understood trucking software, operational workflows, reporting needs, cloud infrastructure, and the pressure of keeping systems running when freight still had to move.
Key challenges included:
Outgrowing a generalist IT provider that did not understand trucking software
Increasing reliance on TMS and operational systems without aligned IT support
Time lost chasing answers between vendors
More complex infrastructure decisions, including cloud migration and workstation management
Uncertainty when issues hit during critical operations
As Dalton put it:
“As the technology we were bringing in was geared more towards transportation…we slowly outgrew that provider.”
The Solution
GLCS provided a transportation-focused managed IT approach built around Sully Transport’s operation, not just its systems.
1. IT Support That Understands Trucking
Instead of generic help desk responses, Sully gained access to a team that understands trucking systems, workflows, and the daily realities of the business.
GLCS helped Sully with:
Direct support without relying on TMS vendors for every issue
Faster troubleshooting with context around dispatch, reporting, and workflows
Real conversations grounded in transportation knowledge
“Everyone [at GLCS] has a transportation background…that has really helped in the implementing and support process.”
2. A True Extension of the Team
GLCS became Dalton’s go-to resource for both technical issues and strategic input.
Instead of splitting time between operations and IT troubleshooting, Dalton had a team he could rely on to step in, help diagnose issues, and keep things moving.
GLCS provided:
Direct relationships with key team members
Quick access to help for reports, system questions, and troubleshooting
Confidence that issues would be handled without unnecessary delays
“To me, GLCS is a huge lifeline in my day-to-day operations.”
3. A Cloud Transition That Didn’t Disrupt Operations
Moving from on-premise infrastructure to the cloud was a major shift for Sully Transport.
For a trucking company, that kind of transition can feel risky. Systems need to stay available, users need to keep working, and operations cannot afford unnecessary disruption.
GLCS guided Sully through the process with:
Detailed testing and validation
Minimal disruption to end users
Clear communication throughout the transition
“They made it go through seamlessly…our end users really wouldn’t see much of a change.”
4. Smarter Decisions on Systems and Equipment
GLCS also helped Sully make better infrastructure and workstation decisions.
Because GLCS understood how Sully’s business ran and what software needed to perform, they were able to guide the company toward the right equipment and support ongoing workstation needs.
This included:
Recommendations aligned with operational needs
Workstation support and troubleshooting
Confidence that systems could support the software Sully relies on every day
5. Reliable Support When It Matters Most
During a major external outage related to the CrowdStrike event, GLCS stepped in immediately, even outside normal hours.
Although the issue was not caused by Sully’s internal systems, GLCS stayed connected, monitored updates, and helped confirm that operations returned to normal.
GLCS provided:
Real-time communication and updates
Coordination with external system information
Support to help operations get back on track
“They stayed in direct line communication…and made sure our operations went back to normal.”
The Results
With GLCS in place, Sully Transport gained more than IT support.
They gained operational confidence.
The biggest change was not just faster support. It was less time spent chasing IT answers and more confidence that the right team was there when issues came up.
Key outcomes included:
Faster issue resolution without vendor runaround
Stronger internal efficiency with a trusted external partner
Reduced operational disruption during system issues
More confident technology decisions backed by industry expertise
Improved day-to-day productivity for both IT and operations
Where GLCS Fits
For carriers like Sully, IT is not separate from operations. It directly impacts them.
GLCS steps in as:
A transportation-savvy IT partner
A first call when something is not working
A guide for infrastructure, systems, and technology decisions
A steady hand during both day-to-day issues and major disruptions
Sound familiar?
If IT is something the team handles on top of everything else, GLCS helps take the pressure off without losing sight of how the business actually runs.
The Bottom Line
Sully Transport did not just switch IT providers.
They gained support that fits how their operation actually runs.
With GLCS, Sully moved from reactive support to reliable, informed, and operationally aligned technology management—the kind that helps keep freight moving without the constant friction.
“If an issue comes up and I can’t solve it, I know I can always rely on them to get the job done.”